Refund policy

A straightforward 7-day money-back guarantee, and honest settlement afterwards. Here is exactly how it works and what falls outside it.

Last updated: January 1, 2026 · Applies to every IPTVNext plan sold at https://iptvnext.ca.

At IPTVNext we want you to be satisfied with your subscription. This policy explains when refunds are available, how to request one, and which situations fall outside the guarantee.

1. The 7-day money-back guarantee

Every IPTVNext plan carries a 7-day money-back guarantee. If the service is not right for you, tell us within seven days of activation and we refund the full amount you paid, without an interrogation.

After seven days, we do not simply keep the balance. We charge for the period you actually used the service and refund the remainder. That is the fairest reading of a digital subscription, and it is the standard we hold ourselves to across Canada.

2. Start with the intro month

The simplest way to avoid needing a refund at all is to begin on the Try 1 Month plan at CA$10.99. It is the complete IPTVNext service — the full channel lineup, the full on-demand catalogue, the same servers — for thirty days, at the lowest entry price we offer. Nothing auto-renews, so you can evaluate the service properly on your own television and your own connection before committing to a longer term. See the pricing page for all five plans.

3. Additional eligible exceptions

3.1 Extended service outage

If IPTVNext experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit reflecting the proportion of your term during which the Service was unavailable.

  • The outage must be confirmed on our side and attributable to IPTVNext infrastructure.
  • Outages caused by your internet provider, your own devices, or the IBO Player application itself are not eligible.
  • Credit requests must be submitted within 14 days of the outage being resolved.

3.2 Duplicate charge

If you were charged more than once for the same plan due to a technical error, you are entitled to a full refund of the duplicate charge. Proof such as a bank or payment-processor statement may be requested. Duplicate-charge refunds are processed within 5 to 10 business days.

4. Situations that are not eligible

  • A request made well outside the guarantee window where the service was used throughout the term.
  • Problems caused by your own internet connection, router or device.
  • Compatibility issues with hardware or software IPTVNext does not support.
  • An account suspended or terminated for breaching our terms of service, including multi-device use on a single line.
  • Forgetting about a subscription you did not use.
  • Changes to channel availability or on-demand libraries during your term — content is subject to change, as stated in the terms.
  • Reseller credit packages, which are non-refundable once the panel is provisioned. See the reseller programme.

5. How to request a refund

  1. Email [email protected] with the subject line Refund Request — [your account email].
  2. Include: the full name on the account, the email address used to order, the date of purchase, a description of the issue, and a payment reference if you have one.
  3. Submit your request within seven days of activation for the full guarantee, or within 14 days of a resolved outage for a pro-rata credit.
  4. Our team reviews and responds within three business days.

If the underlying problem is technical, it is worth messaging support first — most reported faults turn out to be fixable in minutes. The FAQ covers the common ones and the setup guide handles installation issues.

6. Refund processing

  • Refunds are returned to the original payment method used at purchase.
  • Processing takes 5 to 10 business days after approval, depending on your bank or payment provider.
  • IPTVNext is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks result in immediate account suspension and will be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, IPTVNext reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Changes are published at https://iptvnext.ca/refund.html with an updated "Last updated" date. Continued use of the Service after a change constitutes acceptance.

9. Contact

Email: [email protected]
Website: https://iptvnext.ca
Post: IPTVNext Media, Suite 1408, 120 Adelaide Street West, Toronto, ON M5H 1T1, Canada

Our support team aims to answer every enquiry within 24 hours.